If something is wrong with your order or a mistake was made on our behalf, please let us know within seven days of delivery. We are more than happy to work with you to resolve any issues! Please send us an email at hello@sirensofvenus.com with your full name, order number and any relevant photos.

We DO NOT provide refunds or returns. Please review our detailed size charts to ensure a perfect fit!

We DO accept product exchanges for a different size or store credit. Please contact us within seven days of delivery if you would like to exchange your order. 

All made to order [MTO] exchange pieces will take about 3-4 weeks to complete as an entirely new item will need to be made if we do not have your size in stock. 

The cost of exchange shipping is at the customer’s expense. Please provide us with the tracking info when sending us back the item. 

It is the buyer's responsibility to check the processing & shipping time for each item purchased.

We are not held responsible for damaged products from being worn or mistreated. 

We are unable to offer refunds, returns, or exchanges for late deliveries due to postal carrier delays and any lost, stolen, or damaged packages.

It is the buyer's responsibility to enter the correct shipping address for shipment. Please contact us immediately at hello@sirensofvenus.com if you need to change your delivery address. 


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